Terms of Service

1. What Searchumrah is

Searchumrah is a discovery and matching platform that helps pilgrims find and contact travel agents offering Umrah packages. We do not sell travel services ourselves, do not collect payments, and are not a party to any contract you enter into with an agent.

2. Eligibility and accounts

• You must be at least 18 years old to create an account.
• You agree to provide accurate information and keep it current.
• You are responsible for activity under your account; do not share credentials.
• We may suspend or close accounts that violate these Terms or applicable law.

3. Agent listings and verification

Agents are responsible for the accuracy of their listings, pricing, inclusions, and credentials. We perform reasonable KYC verification but we do not warrant the performance of any agent or the quality of any package. Decisions to engage an agent are yours.

4. Reviews and user content

• Reviews must reflect genuine first-hand experience.
• Do not post content that is false, defamatory, infringing, hateful, sexually explicit, or that includes another person's private information.
• By posting content you grant Searchumrah a worldwide, royalty-free license to host, display, and distribute it on the Platform.
• We may remove content that violates these rules without notice.

5. Bookings, payments, and refunds

Searchumrah does not collect payments. All payment, refund, cancellation, and performance terms are agreed directly between you and the agent. See our Refund & Cancellation Policy for how disputes are handled with respect to the Platform.

Travel documents. Any traveller details and documents you provide after booking (such as passport scans and photos) are collected only to process that trip, stored securely, and permanently deleted shortly after your departure. We do not retain your travel documents long-term. Reusable traveller details you choose to save to your profile contain no document images and can be deleted by you at any time. See our Privacy Policy for full details.

6. Prohibited use

• Scraping, automated access, or interfering with the Platform's operation.
• Reverse engineering or attempting to bypass security or rate limits.
• Impersonation, manipulation of reviews, or running fake agent profiles.
• Using the Platform for any unlawful purpose.

7. Intellectual property

The Searchumrah name, logo, and Platform design are our property. The underlying software is provided to you on a limited, non-exclusive, revocable basis solely to use the Platform.

8. Disclaimer

The Platform is provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that listings are error-free or that the Platform will be uninterrupted.

9. Limitation of liability

To the maximum extent permitted by law, Searchumrah is not liable for indirect, incidental, special, or consequential damages, or for any loss arising out of agent performance, package delivery, travel disruption, or third-party conduct. Our total liability for any claim related to the Platform is limited to ₹10,000.

10. Indemnity

You agree to indemnify Searchumrah against claims arising from your content, your use of the Platform, or your breach of these Terms.

11. Termination

You may close your account at any time from Account Settings. When you do, your account is deactivated and hidden immediately, then kept for a 90-day grace period during which signing back in with the same email fully restores it. If you do not sign back in within 90 days, your account and its data are permanently deleted and cannot be recovered (subject to records we are required to retain — see the Privacy Policy). We may suspend or terminate access for breach of these Terms or applicable law. Sections that by their nature should survive (IP, disclaimers, liability, indemnity, governing law) will survive termination.

12. Governing law and disputes

These Terms are governed by the laws of India. Courts at Bangalore, Karnataka, India have exclusive jurisdiction over any dispute arising out of or related to these Terms, without prejudice to mandatory consumer-protection rights you may have where you live.

13. Changes

We may update these Terms. Material changes will be announced on the Platform and the "Last updated" date above will change. Continued use after the change means you accept the updated Terms.

14. Contact

Questions about these Terms? Email info@searchumrah.com.